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Frequently Asked Questions

How do I place an order?

Ordering online is easy! When you find an item you would like to purchase, select a color and size and click the red "add to cart" button. You will now be taken to the checkout page. You may continue with the checkout process or you may continue to shop for more items by clicking "Continue Shopping".

When you've finished shopping, click "checkout now" button at the bottom-right corner of the page. You will find a quick summary of your order on the right side of the following page. If you'd like to modify your order, you may do so by clicking the grey "Update Cart" button at the bottom of the grey box. If all looks well, click "Checkout Now". 

You will need to have an account with us in order to continue with the checkout process. If you are a returning customer, just enter your Email address and password. New customers will need to sign register to checkout. 

From there, you will be guided through the next steps of the order-placement process.

How do I check the status of my order?


How do I track my package?


Can I make changes to my order after I place it?


Will I receive a receipt with my order?

At the end of your transaction you will come to an order confirmation page detailing the items within your order, the cost of each item and the total amount to be charged. Please print this page for your records; it is your receipt. You will also receive a confirmation via email, and an invoice/packing slip within your actual shipment, and these may also be used as receipts. If you are interested in keeping a receipt for tax purposes, we recommend printing and keeping the order confirmation page.

Will ship to an international address?

At this time, ships only to addresses within the USA (including APO/FPO addresses and the US Protectorates). We apologize for the inconvenience this may cause!

What credit cards do you accept for online purchase?


How do I use a promotion code?

Promotion codes can be entered at the checkout page.

Will sales tax be charged on my order?

Equal charges sales tax in compliance with the tax laws in every state. If the ship to address is in a state that charges tax, the appropriate amount will be added to your order. We will let you know your estimated tax charges on the checkout page before you place an order.

How do I know if ordering online is secure?

We share your concerns about credit card security, and have taken steps to ensure that transactions on our website are safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Equal uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. It encrypts all personal and credit card information so that this information cannot be read as it travels to an ordering system, and once it is received, it is stored in a location not accessible via the Internet. Look for the small padlock icon in the lower right side of your browser to know you are on a secure page. We will make sure all of your personal information is secure at all times.

Why should I create a account?

For security purposes, we encourage all of our customers to create a account. It is necessary to create an account in order to make a purchase at Having an account with a password that only you know protects all of the personal information you enter when placing an order and ensures that no one else has access to these details. Your email address is needed in order for us to send you information relating to your order, such as an order confirmation or any news regarding your order status that may need your response.

There are also other benefits to having a password-protected account with Your account allows you to securely save billing and shipping information, check the status of an current order, review past orders, and track a package up to the minute it arrives.

How do I create a Ekkual online account?

Creating an account with is easy! 

1. Click "Sign In" at the top of any page.

2. Fill out the form with your information. (It may be a good idea to save somewhere the password you choose.)

3. Click "create new account" and fix any errors that may be flagged. If there are none, great! Your account has been created and a confirmation email will arrive shortly.

How do I find the item I am looking for?

Start with the tabs running across the top of the page to begin narrowing down what you are looking for. Another way to find an item you are looking for is to use our search box at the top-right corner of every page

What if the item I want is out of stock?


How do I know what size to order?

Because the foot is three-dimensional it is hard to give a specific sizing. We recommend being fitted using a Brannock Device, this will give you the most accurate size.

Payment Methods



-American Express



Gift cards issued by any of the above credit card companies are also accepted.

Credit/gift cards will not be charged until your order is shipped. If your order contains multiple items that ship at different times, you may see multiple charges on your credit card statement or gift card balance.

Please note that does not accept any credit/debit cards issued by banks outside the United States.

Sales Tax

Sales tax will be charged in accordance with state and local laws, and will be calculated using your shipping address. The sales tax amount listed during checkout is only an estimate.

Price Adjustment

Price adjustments will be given, at any time, for purchases made within 3 days of a markdown.

Using Promotional Codes

To use your promotional code on, enter it into the “Promotional Code” field during the check-out process. You must click “Update Cart” in order for the discount to be applied to your order. Make sure to enter the code exactly as shown.

The total discount amount will be displayed on the Order Summary page. If the code is invalid or expired, no discount will be applied to the order total.

The following terms apply to all discounts associated with promotions and coupon codes on unless otherwise specified:

-Discounts are only valid online at

-Discounts cannot be combined with other promotional offers

-Discounts cannot be redeemed for cash, applied to past purchases, used as payment on an account, or used to purchase gift cards

-All returns are subject to the EKKUAL Return Policy

-Ekkual not responsible for lost or stolen coupons/coupon codes

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